Shipping & returns

 

Shipping Addresses

Firearms must be shipped to a Federal Firearms Licensee (FFL dealer) within the United States of America and cannot be shipped directly to you unless you are a FFL dealer. You are responsible for designating a FFL dealer to receive the transfer and for any costs or fees incurred for the transfer, and for asking your FFL dealer to provide EOSS Guns with a copy of their FFL (Federal Firearms License). Firearms will not ship until we receive your FFL dealer’s license. You agree to provide accurate and complete contact information for the receiving FFL dealer within 10 days of order submission.

First-time orders for non firearms will only be authorized to ship to the billing address provided.

 

Local Pickup

The option for local pickup is only offered for legal residents of Florida. If you intend to pick up an order in person, you are responsible for bringing valid government-issued identification and proof of residence, as specified on ATF Form 4473.

 

Shipping Costs

Our standard firearms shipping charge is a flat rate of $19.99.

Our standard non firearm shipping charge is a flat rate of $9.99.

EOSS Guns will choose a shipper and service at our discretion, including but not limited to United States Postal Service, United Parcel Service, or Federal Express, in accordance with their respective policies. Additional costs associated with refused packages are your sole responsibility.

 

Shipping Schedule and tracking

Orders will usually ship by the end of the next business day after your order is paid in full and we have received the FFL and shipping address of the receiving FFL dealer. Any delay of your order once it has been received by the shipper is not the responsibility of EOSS Guns. You will receive tracking information once your package ships. The accuracy or currency of any tracking information is not the responsibility of EOSS Guns.

 

Expedited Shipping

Expedited shipping may be available on a quoted basis.

 

Returns, Refunds, Errors and Exchanges

Except as described here, all sales are final and no refunds will be offered. Firearms returned due to background check non-approval, or the inability or refusal of the customer to take delivery of the firearm, will be charged a 25% restocking fee. Once you take possession of a firearm (i.e., complete a 4473 at your FFL dealer), we will not accept the return of that firearm. Defective firearms must be returned to the factory or to an authorized service center.

Due to minor variations between models of firearms from the same manufacturer, EOSS Guns lists the manufacturer’s part numbers for each product. Please read all item descriptions thoroughly. EOSS Guns is not responsible for items ordered in error.

If during processing we discover that an item's description contains a typographical error in pricing or other significant detail, we will not process the order until first contacting you to notify you of the error, which may result in order cancellation.

In the event of a shipping error, EOSS Guns will at our option either refund the purchase price or ship the correct item at our expense, and will coordinate with the receiving FFL dealer the return shipping of the incorrect item at no expense to you. By placing an order, you agree that EOSS Guns will be the final arbiter of any discrepancies in the online catalog.